To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

The following returns/exchanges will be accepted within 10 (ten) days from the date of delivery:

1. An incorrect product is mistakenly delivered to the Customer.
2. A damaged product is delivered to you via the Isekai World's third party Courier.
3. A product is or becomes unsuitable or unfit for its intended purpose or fails to satisfy a particular, relevant purpose.
4. A product is returned for convenience. In this event, a handling charge of 15% of the value of the original purchase price (including any taxes) of the product as well as any transportation costs associated with the delivery of the product as well as the processing of the return of the product, will be charged. The handling charge and transportation costs will be deducted from the refund before it is paid over to the you.

The following products and reasons for return are not eligible for return/exchange:

1. Comics, graphic novels, hardcover books and games. 
2. Where products are returned after 10 (ten) days from the date of delivery of the product to the you.
3. Where the products are damaged due to electrical surges.
4. Where the customer was made aware by Isekai World, upon the purchase of the product, that the product was defective, had missing parts or accessories, wasn’t packaged in its original packaging or found to be inoperative and accepted to continue to purchase the product.
5. Where faults of a product results from normal wear and tear.
6. Where products are damaged arising from negligence, user abuse or incorrect use of the products.
7. Where products are damaged arising from a failure to adequately care for the product.
8. Where products are damaged arising from unauthorized or incorrect alterations to the product.
9. Where products are damaged arising from actions amounting to malicious behavior.
10. Where products are damaged arising from actions amounting to illegal conduct.
11. Isekai World reserves the right to deny a refund where the specifications of a product, although accurately described on this website and generally fit for its intended purpose, do not suit a customer or there needs.

Exchanges

1. Isekai World Offers exchanges of eligible products (Just specify you would like an exchange on your refund request). 
2. Please note that exchanges are subject to stock availability. Where no stock is available for exchange, a refund will be processed.. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will start being processed.

There are 2 refund methods:

1. Bank - a credit will automatically be applied to your credit card or original method of payment, within 30 days.
2. Isekai Points - This is the fastest method. As soon as you refund is approved the refund will show on your Isekai Points balance within 1 day.

(You will be contacted to confirm the required refund method).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again & contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@isekaiworld.co.za

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.